1. An RMA form shall be attached together with the goods returning to OP Mount.

• Please contact our team via +886 3 4399358 or e-mail [email protected] for getting an RMA code. 

• When you request an authorization, please provide your complete order number or confirmation number.

• The freight charge will be calculated when we're contacting with you. 

• The validity of an RMA code is 30days.

2. Return goods packaging

• There should be an RMA code on the outer packaging; otherwise, we will have to refuse the shipment and return to customers, and all the related cost should be covered by customers. Improper packaging will also not be accepted as returning goods.

3. Content 

• The packing list and all the products listed in the document shall be returned together. If some product is not returned together, OP Mount will not be responsible for the shortage.

4. Delivery 

• Currently, OP Mount only accept Fedex as shipping carrier.

5. Foreign customers

• The warranty is effective immediately when the products are sold. However, if the customers purchase from our distributors or agents, please contact them for their return policy.

• OP Mount is not responsible for the custom charges and all applicable taxes. If there's any charges caused by improper lables or documents, OP Mount will add this in the total invoice amount.